Last updated: April 14, 2026
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of Your information when You use our Service, and tells You about Your privacy rights and how the law protects You. We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
1. Interpretation and Definitions
Interpretation
Words whose initial letters are capitalized have meanings defined under the following conditions. The definitions below apply regardless of whether they appear in singular or in plural form.
Definitions
For the purposes of this Privacy Policy:
- Account — a unique account created for You to access our Service or parts of our Service.
- Affiliate — an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
- Company (referred to as “the Company”, “We”, “Us”, or “Our”) — Lock and Tech USA, with offices located at: 1112 Quentin Rd, Brooklyn, NY 11229; 1619 McDonald Ave, Brooklyn, NY 11230; 245 E 115th St, New York, NY 10029; 117 NJ-35 #11, Keyport, NJ 07735.
- Cookies — small files placed on Your computer, mobile device, or any other device by a website, containing details of Your browsing history on that website.
- Country — United States (primarily New York and New Jersey).
- Device — any device that can access the Service, such as a computer, a cell phone, or a digital tablet.
- Personal Data (or “Personal Information”) — any information that relates to an identified or identifiable individual. We use these terms interchangeably unless a specific law requires otherwise.
- Service — the Website.
- Service Provider — any natural or legal person who processes data on behalf of the Company (third-party companies or individuals employed to facilitate, provide, or support the Service).
- Usage Data — data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
- Website — Lock and Tech USA, accessible at https://lockandtech.com/.
- You — the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service.
2. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This may include, but is not limited to:
- Email address
- Phone number
- Address, State, Province, ZIP/Postal code, City
Usage Data
Usage Data is collected automatically when using the Service. It may include information such as Your device’s IP address, browser type and version, pages of our Service that You visit, the time and date of Your visit, time spent on those pages, unique device identifiers, and other diagnostic data. When You access the Service via a mobile device, We may also collect information about your mobile device type, unique mobile device ID, mobile operating system, and mobile browser type.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies (including beacons, tags, and scripts) to track activity on our Service and store certain information. Where required by law, non-essential cookies are used only with Your consent. You may withdraw or change Your consent at any time using your browser settings. Withdrawing consent does not affect the lawfulness of processing prior to withdrawal.
We use the following types of Cookies:
- Necessary / Essential Cookies (Session): Essential to provide You with services available through the Website and to enable You to use certain features. They help authenticate users and prevent fraudulent use of accounts.
- Cookie Consent Cookies (Persistent): Used to identify whether users have accepted the use of cookies on the Website.
- Functionality Cookies (Persistent): Allow Us to remember choices You make when using the Website, such as login details or language preferences, to provide a more personalized experience.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor its usage.
- To manage Your Account and provide access to Service functionalities available to registered users.
- For the performance of a contract: fulfilling purchase or service agreements entered into through the Service.
- To contact You by email, phone, or other electronic communication regarding service updates, security alerts, or account-related matters.
- To provide You with news, special offers, and information about goods and services similar to those You have already purchased or inquired about (unless You opt out).
- To manage Your requests and inquiries submitted to Us.
- For business transfers: evaluating or conducting mergers, acquisitions, reorganizations, or asset sales where Personal Data may be among the transferred assets.
- For analytics, usage trend identification, evaluating promotional effectiveness, and improving our Service and user experience.
Sharing Your Personal Data
We may share Your Personal Data in the following situations:
- With Service Providers: to monitor and analyze the use of our Service or to contact You on our behalf.
- For business transfers: in connection with a merger, sale, financing, or acquisition of all or a portion of Our business.
- With Affiliates: including Our parent company and subsidiaries, who are required to honor this Privacy Policy.
- With business partners: to offer You certain products, services, or promotions.
- With Your consent: for any other purpose explicitly agreed to by You.
Retention of Your Personal Data
The Company retains Your Personal Data only as long as necessary for the purposes set out in this Privacy Policy, or as required by law. We apply shorter retention periods and/or anonymization where possible.
Retention periods by category:
- Account Information: retained for the duration of the account relationship plus up to 24 months after account closure.
- Customer Support Data (support tickets, correspondence, chat transcripts): up to 24 months from the date of ticket closure.
- Usage Data (cookies, IP addresses, device identifiers, server logs): up to 24 months from the date of collection.
We may retain data beyond these periods where required by legal obligation, to establish or defend legal claims, at Your explicit request, or due to technical backup limitations. Upon expiry of retention periods, Personal Data is securely deleted or anonymized.
3. Transfer of Your Personal Data
Your information, including Personal Data, may be processed at the Company’s operating offices and in any other locations where processing parties are situated. This means Your data may be transferred to — and maintained on — computers located outside Your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of Your jurisdiction. The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy. No transfer of Your Personal Data will take place to an organization or country unless adequate controls are in place.
4. Delete Your Personal Data
You have the right to request deletion of the Personal Data We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account and visiting the account settings section, or by contacting Us directly. Please note that We may need to retain certain information where We have a legal obligation or lawful basis to do so.
5. Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition, or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law Enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
Other Legal Requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of the Company.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
6. Security of Your Personal Data
The security of Your Personal Data is important to Us. We strive to use commercially reasonable means to protect Your Personal Data; however, no method of transmission over the Internet or method of electronic storage is 100% secure, and We cannot guarantee its absolute security.
7. Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us immediately. If We become aware that We have collected Personal Data from a child under 13 without verification of parental consent, We will take steps to remove that information from Our servers.
8. Links to Other Websites
Our Service may contain links to other websites not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
9. Changes to This Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. Where required, We will also notify You via email or a prominent notice on Our Service prior to the change becoming effective. We encourage You to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy, You can contact us:
- By email: service@lockandtech.com
- By phone: (877) 715-6252
- By mail: Lock and Tech USA, 245 E 115th St, New York, NY 10029