Last Updated: April 17, 2026
Welcome to Lock and Tech USA. These Terms and Conditions (“Terms”, “Agreement”) govern your access to and use of our website located at https://lockandtech.com, our mobile services, and all related services operated by Lock and Tech USA (“we,” “us,” or “our”).
By accessing or using our website or services, including any SMS communications, scheduling appointments, or requesting estimates, you agree to be legally bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must discontinue use of our services immediately.
1. Introduction
Lock and Tech USA is a security system integration company headquartered in New York City with additional offices in New Jersey. We provide a wide range of services including, but not limited to, intercom systems, security and alarm systems, alarm installation and monitoring, soundproofing, general contractor services, and locksmith assistance.
The content, services, and information on this website may be updated, modified, or removed without prior notice. You must be at least 18 years old, or have the permission of a legal guardian, to access or use the site and its services.
2. SMS Terms & Conditions
By providing your mobile phone number to Lock and Tech USA and opting in to receive text (SMS) messages, you consent to receive automated or manual messages regarding:
- Service appointment confirmations, reminders, and rescheduling
- Technician dispatch and arrival notifications
- Estimate delivery and follow-ups
- Service completion confirmations and invoices
- Alarm system alerts, maintenance reminders, and security notices
- Account activity notifications and password resets
- Platform updates, maintenance alerts, or security notices
- Marketing or promotional content (only where you have provided express consent)
2.1 Message Frequency
The number of messages you receive will vary depending on your interactions with us. You may receive multiple messages per month based on service requests, active appointments, or monitored alarm systems on your account.
2.2 Message and Data Rates
Standard message and data rates may apply from your wireless carrier. You are solely responsible for any fees charged by your carrier for SMS messages received from or sent to Lock and Tech USA.
2.3 How to Opt-Out
You can opt out at any time by replying STOP to any SMS message you receive from us. After sending STOP, you will receive one final message confirming your opt-out. No additional messages will be sent unless you re-enroll. Please note that opting out of SMS may affect your ability to receive time-sensitive appointment or alarm-related notifications.
2.4 Help and Support
For assistance, text HELP to the number from which you received the message, call (877) 715-6252, or contact our customer support team through our website at https://lockandtech.com.
3. Website Use
By using our site, you agree that you will not:
- Use our services for any illegal, abusive, or harmful purpose
- Attempt to interfere with or compromise the integrity of the platform
- Access any portion of the site or data not intended for you
- Upload or transmit viruses, malware, or other malicious code
- Use automated systems to scrape, extract, or download website content
- Misrepresent your identity or affiliation when requesting services
We reserve the right to restrict or terminate access to any user who violates these Terms.
4. Services and Service Availability
Services offered by Lock and Tech USA vary depending on the office location. Not every service listed on this website is available at every location. Before scheduling an appointment, we strongly recommend calling ahead to confirm that the service you need is available at the office nearest you.
Our current office locations are:
- 1112 Quentin Rd, Brooklyn, NY 11229
- 1619 McDonald Ave, Brooklyn, NY 11230
- 245 E 115th St, New York, NY 10029
- 117 NJ-35 #11, Keyport, NJ 07735
Service availability, pricing, and response times may change without prior notice and are subject to technician availability, geographic coverage, and the specific requirements of each job.
5. Appointments, Estimates, and Service Bookings
When you request an estimate, schedule an appointment, or book a service through our website, phone line, or SMS:
- You agree to provide accurate information about your location, the vehicle, property, or equipment involved, and the nature of the service required.
- Estimates provided prior to on-site inspection are preliminary and may be revised once our technician assesses the job. A final price will be confirmed before work begins.
- Cancellation, rescheduling, or no-show policies may apply and will be communicated to you at the time of booking.
- Emergency and after-hours services may be subject to additional fees, which will be disclosed before the service is performed.
- All work is performed by licensed technicians in accordance with applicable state and local regulations.
6. Account Registration
If you create an account on our platform:
- You must provide accurate and up-to-date information.
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to notify us immediately of any unauthorized use of your account.
- We may suspend or delete your account if we believe it has been used in violation of these Terms or applicable laws.
7. Intellectual Property
All content, software, designs, text, graphics, photographs, logos, trademarks, and service marks on this website are the property of Lock and Tech USA or its licensors and are protected by copyright, trademark, and other intellectual property laws.
You may not reproduce, republish, copy, upload, transmit, modify, or distribute any content from this site without our prior written permission.
8. Third-Party Links and Services
Our website may contain links to third-party websites, tools, or services that are not owned or controlled by Lock and Tech USA. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.
Your interactions with any third-party website are solely between you and that site and are governed by that third party’s terms and policies.
9. Disclaimer of Warranties
All services and information provided by Lock and Tech USA through this website are offered “as is” and “as available.” We make no guarantees or warranties of any kind, either express or implied, including but not limited to:
- That the website or services will meet your expectations
- That the website will be secure, uninterrupted, or error-free
- That the information provided is accurate, complete, or up-to-date
This disclaimer applies to the website and online information only and does not limit any express warranties provided in a signed service agreement or invoice for work performed by our technicians. You assume full responsibility for the use of our online services and any consequences thereof.
10. Limitation of Liability
To the maximum extent permitted by law, Lock and Tech USA and its employees, officers, directors, affiliates, and agents shall not be liable for any indirect, incidental, special, punitive, or consequential damages resulting from:
- The use of or inability to use the site or online services
- Any unauthorized access to or use of our servers or user data
- Personal injury, property damage, or other losses resulting from your use of the site
- Any delay, failure, or inaccuracy of any information communicated through the site or SMS
Our total aggregate liability to you for all claims arising in connection with this website shall not exceed the amount paid by you to us (if any) in the twelve (12) months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Lock and Tech USA and its affiliates, officers, employees, and agents from and against all liabilities, losses, claims, damages, and expenses (including reasonable legal fees) arising from:
- Your use or misuse of our website or services
- Your violation of these Terms or any applicable law
- Any content or data you submit through our platform
- Any third-party claim related to your use of our services
12. Termination of Use
We reserve the right to terminate or suspend your access to our website or services at any time, for any reason, including breach of these Terms. You may also terminate your account or discontinue use at any time by contacting our support team.
Upon termination, all rights granted to you under these Terms will immediately cease. Sections relating to Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law shall survive termination.
13. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. You agree that any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Kings County, New York, and you hereby submit to the personal jurisdiction and venue of such courts.
14. Changes to Terms
We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or legal requirements. When we make updates, we will revise the “Last Updated” date at the top of this page.
We encourage you to review these Terms periodically. Your continued use of the site or services after changes are posted constitutes your acceptance of the revised Terms.
15. Contact Us
If you have any questions about these Terms, SMS communication, or our services, please contact us:
- Phone: (877) 715-6252
- Email: service@lockandtech.com
- Website: https://lockandtech.com
16. Linked Policies
For more information, please visit:
- Privacy Policy: https://lockandtech.com/privacy-policy
17. Required SMS Disclosure Summary
- Messaging frequency may vary depending on your use of our services.
- Message and data rates may apply from your wireless carrier.
- Text STOP at any time to opt out of SMS communications.
- Text HELP for assistance, or visit https://lockandtech.com.